Privacy Policy
Effective Date: 2025-09-16
At Cued Canines Dog Training & Behaviour, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
We collect information only as needed to provide our training services and operate our business. This may include:
- Contact Information: Name, address, phone number, and email address.
- Dog Information: Your dog’s name, age, breed, medical history, behaviour concerns, and training goals.
- Payment Information: Limited to what is necessary to process invoices and payments (we do not store full credit card details; payments are processed securely through third-party providers).
- Usage Information: If you access our website, client hub, or online resources, we may collect non-identifiable data such as IP address, browser type, and pages visited.
How We Use Your Information
We use your information to:
- Provide dog training and behaviour services tailored to your needs.
- Communicate with you about sessions, scheduling, resources, and updates.
- Process invoices and payments.
- Improve our services and client experience.
- Comply with legal and tax obligations.
We will never sell, rent, or share your personal information with third parties for marketing purposes.
How We Share Your Information
We may share your information only in the following situations:
- Service Providers: With trusted third-party providers (such as payment processors, scheduling software, or client management platforms) who support our business operations.
- Legal Requirements: If required by law, regulation, or court order.
- Professional Referrals: With your consent, we may share relevant information with veterinarians, other trainers, or allied professionals when collaborating on your dog’s care.
Data Storage and Security
- We use secure platforms to store your personal and training information.
- Access is restricted to authorized personnel only.
- While no system is 100% secure, we take reasonable steps to protect your data from unauthorized access, disclosure, or misuse.
Retention of Data
We retain client and dog training records for as long as reasonably necessary to provide services and comply with legal or tax obligations. When no longer needed, data will be securely deleted or anonymized.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Withdraw consent for us to use or share your information (subject to legal or contractual restrictions).
- Request deletion of your information, where legally permissible.
To exercise your rights, please contact us at info@cuedcanines.ca.
Online Services and Cookies
Our website and client hub may use cookies or similar technologies to improve functionality and user experience. You can manage or disable cookies through your browser settings, but some features may not function properly without them.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. The latest version will always be available on our website.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:
Sarah Kaechele
Cued Canines Dog Training & Behaviour
Email: info@cuedcanines.ca
Location: Alliston, Ontario, Canada
