Terms of Service

The client agrees that in consideration for being permitted to participate in dog training provided by Cued Canines Dog Training and Behaviour, the client assumes the entire risk associated with participating in such an activity and waives, releases, discharges and covenants not to sue Cued Canines Dog Training and Behaviour, Sarah Kaechele, and any other parties associated with any service provided, from any and all liability for any loss, harm, damage, claim, injury or accident to the person or property of the client, the client’s dog, and any other persons accompanying the client at the dog training, including any minor children, arising out of or related to participating in dog training with Cued Canines Dog Training and Behaviour even if caused by any negligent act or omission of the business owner or employees. Nothing herein is intended to release Cued Canines Dog Training and Behaviour from any harm, injury, claim or damage caused by intentional or reckless misconduct.

The client agrees to make known any and all training, behavioural and health problems or concerns at the time of registration and agrees to assume all responsibility for the actions of their dog(s) at the time of service and in future. Cued Canines Dog Training and Behaviour is not responsible for any injury to or destruction of any person, animal or property at the time of service or in future. The client understands that Cued Canines Dog Training and Behaviour will make no guarantee of results of the training services provided and agrees to pay all fees at the time requested.

At Cued Canines, we deeply value the time and commitment you invest in your dog's training journey. Our programs are designed with careful consideration, ensuring that each session is not only productive but also tailored to the unique needs of each dog and owner. This mutual commitment from both the trainer and clients is fundamental to the success of each training session.

Scheduling and Payments

• Booking: Our training services can be booked through our website, our private client portal, or by contacting your trainer directly. All sessions must be scheduled at least 24 hours in advance and are subject to availability.

• Payment: Upon completing the registration for any of our dog training programs or sessions, clients will receive an invoice detailing the fees for the selected service(s). Payment of this invoice is required in full before the date of the first scheduled session. Failure to complete payment by the due date may result in the cancellation of the registration and forfeiture of the reserved slot. Payments can be made via credit or debit card unless otherwise arranged with Cued Canines Dog Training and Behaviour.

• Refunds: All session payments are final and non-refundable. However, we understand that exceptional circumstances may arise. In such cases, a refund request may be considered at our discretion:
  • To request a refund under exceptional circumstances, please contact us with the details of your situation via email, and we will review your request promptly.
  • Approved refunds will incur a $50 administration fee, which will be deducted from the total amount to be refunded.
  • Refunds will be processed and issued to the original payment method within 5-10 business days from the date of refund request approval.

Cancellations, Rescheduling, and No Shows

• Cancellations: We understand that plans can change; however, once a session is booked and paid for, we dedicate that time slot exclusively to you and your dog, often turning away other potential clients in need to preserve the quality of our service. As such, if a session is cancelled, we are unable to offer a refund or credit. We kindly ask you to thoughtfully consider your availability before booking a session to avoid any inconvenience.

• Rescheduling: Due to our tightly booked training calendar and the personalized preparation required for each session, we are unable to accommodate rescheduling requests. Missed sessions disrupt not only the progression of your dog's training but also our ability to serve other clients effectively. While we understand that unexpected circumstances can occur, we encourage clear communication and planning to minimize such instances. In exceptional cases, we may consider rescheduling requests made at least 48 hours in advance, subject to the trainer's approval. Please note, however, that refunds are not available in these situations.

• No Shows: We ask for your cooperation in notifying us if you are running late or are unable to attend a scheduled session. If we do not receive notice within 15 minutes of the session start time, it will be regarded as a no-show with no options for a refund or credit.

Training Program Guidelines:

• Program Validity: Training programs outlined following the initial behaviour consultation and assessment are valid to commence within 30 days from the date of that first meeting. This timeframe ensures that the training plan remains relevant and effective for your dog's current needs and behaviour. Should there be a delay in starting the training program beyond 30 days from the initial consultation, a new consultation will be necessary to reassess and update the training plan according to any changes in your dog's behaviour or training needs. In such instances, clients are required to re-book an initial consult at the current posted rate to initiate a private training program.

• Completion Timeline: Once your training journey has begun, please note that all purchased private training programs must be completed within 60 days from the date of the first session unless a different arrangement has been made with your trainer. It is your responsibility to ensure that all sessions are scheduled and attended within this period. We encourage proactive scheduling to fully utilize your training package, as unused sessions will, unfortunately, expire without the option for a refund or credit.

• Weather Policy: Your safety and uninterrupted training progress are our top priorities. In the face of unsafe or impractical weather conditions, we may switch in-person sessions to virtual meetings on Zoom to ensure everyone's safety and keep your dog's training on track. The transition to a virtual format is at the trainer's discretion, based on weather advisories and safety concerns. We'll inform you promptly if a session needs to go virtual, ensuring you're well-prepared for the online format. This approach allows us to maintain the consistency of your training program, regardless of weather disruptions, and we appreciate your understanding and flexibility in these situations.

• Cancellations by Cued Canines: In the rare event that your trainer must cancel a session, we will promptly inform the affected client by phone and/or email to reschedule. We are dedicated to maintaining the continuity and quality of your dog's training program.

The success of your dog's training program depends significantly on your active involvement and consistent practice outside of the training sessions. While your trainer provides expertise, guidance, and support, your daily application of these principles is key to achieving progress.

By enrolling in our Dog Training Services, you agree to

• consistently practice the skills learned during sessions
• complete homework assignments designed to reinforce and advance your training
• implement advised management strategies to prevent and address unwanted behaviours
• maintain consistency in training cues and routines
• foster patience and positivity throughout the process
• engage in open communication with your trainer to address any concerns and to adapt the program if needed

Ensuring your dog's health and safety is crucial, and open communication with your trainer is encouraged to adapt the program to your needs.

We understand the importance of ongoing support throughout your dog training journey. To ensure clear and effective communication, please note the following:

Our team is available to answer questions and provide support during our business hours: Monday to Friday, 10 AM to 6 PM. For the most efficient service, please direct all communication through our designated channels, which include designated Office Hours via Zoom, messaging through the Cued Canines Hub, and email. This helps us maintain a record of our communications and ensures that your inquiries are addressed efficiently. While we strive to respond promptly, please allow up to 48 hours for a response.

After a training session, if additional information or resources are required, we aim to provide these within 24 hours after your session. We appreciate your patience and understanding in allowing us this time to ensure you receive comprehensive and helpful responses.

Our Commitment

We understand that your dog is not just a pet but a beloved member of your family. We pledge to treat every dog with the utmost respect, kindness, and empathy, recognizing the trust you place in us to care for them. Our training philosophy is centred around positive reinforcement, celebrating and rewarding your dog's successes rather than punishing mistakes. This approach nurtures a happy, confident dog who is eager to learn.

Your dog's physical and emotional safety is our top priority. Our training methods explicitly exclude the use of aversive techniques such as physical punishment, intimidation, or any form of coercion.

Client Commitment

As a participant in our training programs, we require a commitment from you, the client, to adhere to the principles of positive reinforcement not only during our sessions but also in your interactions with your dog outside of training sessions. This means setting aside aversive techniques such as physical punishment, intimidation, and the use of devices like shock collars, prong collars or choke chains.

We recognize that changing habits and learning new ways to communicate with your dog can take time and patience. We are committed to guiding you through this journey with empathy, understanding, and professional support.

Should you encounter difficulties or feel tempted to revert to harsher methods, we encourage you to reach out to us. Together, we can find compassionate, effective solutions that respect your dog's well-being and foster a loving, respectful bond.

Please understand that adherence to these principles is crucial for the success of the training program. Non-compliance may necessitate a re-evaluation of our training partnership, as our primary goal is to ensure a positive, humane, and effective learning environment for both you and your dog.

Confidentiality and Privacy

Client and dog information will be kept confidential and used solely for the purpose of providing training services. We respect your privacy and will not share your information without your consent, except as required by law.

Photo & Video Release

We love celebrating and sharing the successes and breakthroughs that happen during our training sessions. By engaging with our services, you agree to allow Cued Canines the use of any photographs or videos taken during training sessions for educational or promotional purposes, without compensation.

Intellectual Property

All training materials provided by Cued Canines, including but not limited to handouts, guides, and online resources, are the property of the company and are provided for personal use only.

Termination of Services

We reserve the right to terminate services for any client who fails to comply with these terms, demonstrates abusive behaviour towards staff or animals, or fails to pay fees as agreed. In such cases, no refund will be provided for any remaining sessions.

Amendments to Terms

Cued Canines reserves the right to modify these terms at any time. We will provide notice of significant changes through our website or via email.